Computer glitch closes Price Chopper

PCs shutdown Price Chopper

A trip to the grocery store was interrupted for Granville shoppers Sunday as a computer glitch closed the Price Chopper supermarket for nearly six hours.

Store manager Greg Osinski said a “computer problem” that began about 1 p.m. sidelined all of the registers at the checkout counters in the store.

Osinski said he did not know enough about computers to be more specific in describing the problem, but it required a technician from the home office to fix.

The last register was back up and running about 7 p.m., he said. “There was just no way we could do anything at the front of the store,” he said.

The problem left the Price Chopper with little to do but close the doors and wait; there is no backup system and no manual method of cashing customers out.

“In the old days sometimes you could do something, but not anymore,” he said. The checkout system is tied to the inventory for automatic ordering and there is no provision for selling food unless the store’s computers are up and running, he said. 

Shaking his head, Osinski said, “Computers are great … when they’re working.” Employees were kept on hand because the manager did not know how long it might take to get the problem fixed.

“You can’t let everybody go home, because, what if it’s fixed in 10 minutes, then you’ve got no one to run the store,” Osinski said.

Although he was not at the store at the time, Osinski said, he received a call at home informing him of the problem and the fix.

The company computer help desk was not able to help, but the problem was isolated to the Granville store and a technician was dispatched.

The technician was able to diagnose the problem, but then had to go register by register to reset them all and get them back up and running. Osinski said the store reopened one check stand at a time until the system was fully functional at about 7 p.m.

“We apologize to our customers for the inconvenience,” Osinski said.

Comments

comments

Read more in this week's Sentinel in newsstands now or click here to read right now with our e-edition.

Tags: , , , , , , , , ,

Lakes Classifieds – 07/24/15

North Country Freepress – 07/24/15

Weekender – 07/24/15

Northshire Freepress – 07/24/15

Classifieds 07/22/15

A perfect season, game by game

Granville Football 1930

By Jamie Norton The 1930 Granville High School football team had a lot to live up to. The year before, […]

Schulz ends hunger strike, Haff pledges support

Schulz 2

By Dan King A supervisor says he is growing frustrated with the “politics” of the Washington County Board of Supervisors. […]

Two Granville men recognized for helping in escapee hunt

Sheriff 1

By Dan King It’s not every day that a member of the Washington County Sheriff’s Department gets called on a […]

Bigfoot film to offer ‘new angle’

Brian Gosselin interview

By Dan King Filming of Bigfoot-related shows has been the topic du jour in Whitehall lately, and that continues. Seth […]

Opera to return to Granville

By Christina Scanlon There was a time an impressive stone and brick building flanked the intersection at Main and North […]

School ‘tweaks’ behavior program

By Dan King Interim superintendent Bill Scott said when he started that Whitehall’s school district needed to continue its newly […]

Hey, kids, this slate’s for you!

By Christina Scanlon The Slate Valley Youth Chalk Art Week returns for a second year, bringing artwork to slate on […]